Mulonga Empowerment Organization appreciates and values every donation made in support of our programs and activities. We are committed to ensuring that donations are processed responsibly and used for their intended charitable purposes.
- General Donations
Donations made to Mulonga Empowerment Organization are generally non-refundable, as they are voluntary contributions intended to support our charitable programs, projects, and organizational activities.
- Refund Requests
We understand that mistakes can sometimes occur during the donation process. A refund may be considered in exceptional circumstances, including:
A donation made accidentally or in error.
A duplicate donation caused by a technical or payment processing error.
An incorrect donation amount entered by the donor.
An unauthorized transaction that can be reasonably verified.
Refund requests should be submitted as soon as possible after the transaction.
- How to Request a Refund
To request a refund, please contact us using the contact details provided on our website. Please include:
Your full name;
The date of the donation;
The amount donated;
The payment method used;
The transaction or payment reference, where available; and The reason for the refund request.
We may request additional information to verify the transaction and protect against fraudulent refund requests.
- Refund Processing
Once a refund request has been received, Mulonga Empowerment Organization will review the request and determine whether it qualifies for a refund.
Where a refund is approved, it will normally be processed through the same payment method used to make the original donation, where this is technically possible. The time taken for the refunded amount to appear in the donor’s account may depend on the relevant bank, payment provider, or financial institution.
- Payment Processing Fees
Where applicable, payment processing fees charged by a third-party payment provider may not be recoverable. Any refund will therefore be subject to the terms and conditions of the payment provider used for the transaction.
- Contact Us
If you have any questions regarding this Refund Policy or wish to request a refund, please contact Mulonga Empowerment Organization through the contact details provided on our website.
Mulonga Empowerment Organization reserves the right to review and update this Refund Policy when necessary.